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The followIng material is from the text used by students in online technical-communication courses worldwide as well as online courses developed and taught by David A. McMurrey, Tim Altanero, and Devorah Feldman at Austin Community College (ACC) in Austin, Texas USA. See the note at the bottom of this page to find out more about these college credit courses. An enhanced hardcopy version of the textbook entitled Power Tools for Technical Communication by David A. McMurrey is now available through Thomson Learning/Heinle Publishers. [ISBN 0-15-506898-0]. Order a copy direct from Heinle or from amazon.com Applications of Technical Writing Business Correspondence and Resumes Business Plans Instructions User Guides Organizational Policies and Procedures Abstracts, Introductions, and Conclusions Oral Presentations Writing Process: From Audience to Rough Draft Audience Analysis Task Analysis You can take technical-writing courses associated with the above mentioned online textbook for credit through the Technical Communications program at Austin Community College (ACC) in Austin, Texas USA or through the online continuing education Technical Writing Certificate Program at Brooklyn College, Brooklyn, New York.